{"id":1373,"date":"2026-10-12T08:28:07","date_gmt":"2026-10-12T03:28:07","guid":{"rendered":"https:\/\/dentalpharmacy.kz\/politika-konfidencialnosti"},"modified":"2026-10-31T10:00:54","modified_gmt":"2026-10-31T05:00:54","slug":"politika-konfidencialnosti","status":"publish","type":"page","link":"https:\/\/dentalpharmacy.kz\/en\/politika-konfidencialnosti","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. General provisions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy sets out the procedure for collecting, storing, using and protecting the personal data of users of dentalpharmacy.kz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The personal data controller is \u00ab\u0417\u0443\u0431\u043d\u0430\u044f \u0410\u043f\u0442\u0435\u043a\u0430\u00bb LLP, registered and operating in the Republic of Kazakhstan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data are processed in accordance with Law of the Republic of Kazakhstan No. 94-V \u201cOn Personal Data and Their Protection\u201d dated 21 May 2013 (as amended) and other regulatory acts of the Republic of Kazakhstan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using the Website, you confirm that you have read this Policy and agree to the terms of processing your personal data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Key terms<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal data \u2014 information relating to an identified individual or an individual identifiable on the basis of that information (Article 1 of Law No. 94-V).<\/li>\n\n<li>Data subject \u2014 an individual whose personal data are processed.<\/li>\n\n<li>Controller \u2014 the legal entity organising and\/or carrying out the processing of personal data: \u00ab\u0417\u0443\u0431\u043d\u0430\u044f \u0410\u043f\u0442\u0435\u043a\u0430\u00bb LLP<\/li>\n\n<li>Processing \u2014 any action involving personal data: collection, recording, storage, alteration, supplementation, use, dissemination, anonymisation, blocking or destruction.<\/li>\n\n<li>Consent \u2014 a voluntary, specific, informed and unambiguous expression of the data subject\u2019s wishes.<\/li>\n\n<li>Cookies \u2014 small files saved on the user\u2019s device when visiting a website.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Categories of personal data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Data provided voluntarily by the user:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Surname, first name and patronymic<\/li>\n\n<li>Telephone number<\/li>\n\n<li>Email address<\/li>\n\n<li>Delivery address<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Data collected automatically:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address and device type<\/li>\n\n<li>Browser type and version, operating system<\/li>\n\n<li>Date and time of the visit, page addresses (URLs)<\/li>\n\n<li>Source of the visit to the website (referrer)<\/li>\n\n<li>Cookie data<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The user may choose not to provide certain data; however, this may make some Website functions unavailable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Purposes of processing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identifying the user and placing an order<\/li>\n\n<li>Performing the sales contract: processing, confirming and delivering the order<\/li>\n\n<li>Providing notifications about order status and related events<\/li>\n\n<li>Providing technical support to users and handling enquiries<\/li>\n\n<li>Verifying payments and preventing fraud<\/li>\n\n<li>Sending marketing messages only with separate consent; consent may be withdrawn at any time<\/li>\n\n<li>Improving the Website and analysing user activity in anonymised form<\/li>\n\n<li>Complying with the legislation of the Republic of Kazakhstan<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Legal grounds for processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data are processed on the following legal grounds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The data subject\u2019s consent (Article 8 of Law No. 94-V) \u2014 when registering, placing an order or subscribing to marketing<\/li>\n\n<li>Performance of a contract (paragraph 2 of Article 7 of the Law) \u2014 processing data necessary to fulfil an order to which the data subject is a party<\/li>\n\n<li>The controller\u2019s legitimate interests (paragraph 6 of Article 7 of the Law) \u2014 processing anonymised statistical data to improve service quality<\/li>\n\n<li>Performance of obligations (paragraph 3 of Article 7 of the Law) \u2014 preventing fraud and responding to requests from law enforcement authorities<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Disclosure of data to third parties<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Controller does not disclose personal data to third parties without the data subject\u2019s consent, except as provided by law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data may be disclosed to the following categories of recipients in the course of performing the contract:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logistics and delivery services<\/li>\n\n<li>Payment systems and banks<\/li>\n\n<li>SMS services and email providers<\/li>\n\n<li>Analytics platforms (in anonymised form)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Agreements requiring the confidentiality of personal data are concluded with all third parties.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Protection of personal data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Controller takes the necessary organisational and technical measures to protect personal data against unlawful or accidental access, destruction, alteration, blocking or dissemination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Measures taken:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Encryption of data in transit using SSL\/TLS<\/li>\n\n<li>Restricting data access to authorised employees<\/li>\n\n<li>Regular audits of information security systems<\/li>\n\n<li>Storing data on secure servers with access control<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">However, the Controller cannot guarantee absolute protection against every possible threat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Rights of the data subject<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Under Article 12 of Law of the Republic of Kazakhstan No. 94-V, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Obtain information about your personal data processed by the Controller<\/li>\n\n<li>Request correction of incomplete, outdated or inaccurate data<\/li>\n\n<li>Withdraw consent to processing, including for marketing purposes<\/li>\n\n<li>Request the blocking or destruction of your personal data<\/li>\n\n<li>Submit a complaint to the Information Security Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan if your rights are violated<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your rights, contact: <a href=\"mailto:info@dentalpharmacy.kz\">info@dentalpharmacy.kz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A response will be sent within 5 working days of receiving the request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Cookies and automatic data collection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Website uses cookies to improve website operation and analyse user behaviour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Types of cookies used:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Necessary \u2014 enable basic website operation<\/li>\n\n<li>Functional \u2014 remember user preferences<\/li>\n\n<li>Analytics \u2014 collect anonymised visitor statistics<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can disable cookies in your browser settings; however, this may cause some website functions to work incorrectly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Cross-border transfers of data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Controller operates in the Republic of Kazakhstan. Cross-border transfers of personal data to foreign countries are carried out exclusively in the cases provided for in Article 16 of Law No. 94-V:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Obtaining the data subject\u2019s consent<\/li>\n\n<li>An international agreement on personal data protection with the third country<\/li>\n\n<li>Performance of a contract to which the data subject is a party<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The Controller\u2019s servers are located in the Republic of Kazakhstan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Data retention periods<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Data category<\/th><th>Retention period<\/th><\/tr><\/thead><tbody><tr><td>Account data<\/td><td>Until account deletion + 3 years<\/td><\/tr><tr><td>Order data<\/td><td>5 years (under the tax legislation of the Republic of Kazakhstan)<\/td><\/tr><tr><td>Marketing data<\/td><td>Until consent is withdrawn<\/td><\/tr><tr><td>Analytics data (cookies)<\/td><td>2 years<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">After the retention periods expire, data are destroyed or anonymised.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Changes to the Privacy Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Controller may amend this Privacy Policy if legislation, data processing practices or the Website\u2019s activities change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new version takes effect upon publication on dentalpharmacy.kz. Continued use of the Website after changes constitutes acceptance of the revised Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Contact information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For enquiries concerning the processing of personal data, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab\u0417\u0443\u0431\u043d\u0430\u044f \u0410\u043f\u0442\u0435\u043a\u0430\u00bb LLP, Almaty, Kazakhstan. Email: <a href=\"mailto:info@dentalpharmacy.kz\">info@dentalpharmacy.kz<\/a> Website: dentalpharmacy.kz<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The competent authority for personal data in the Republic of Kazakhstan: Information Security Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan. Address: 11 Saryarka Street, Astana. Website: gov.kz<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. General provisions This Privacy Policy sets out the procedure for collecting, storing, using and protecting the personal data of users of dentalpharmacy.kz. The personal data controller is \u00ab\u0417\u0443\u0431\u043d\u0430\u044f \u0410\u043f\u0442\u0435\u043a\u0430\u00bb LLP, registered and operating in the Republic of Kazakhstan. Personal data are processed in accordance with Law of the Republic of Kazakhstan No. 94-V \u201cOn [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1373","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dentalpharmacy.kz\/en\/wp-json\/wp\/v2\/pages\/1373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dentalpharmacy.kz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dentalpharmacy.kz\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/dentalpharmacy.kz\/en\/wp-json\/wp\/v2\/comments?post=1373"}],"version-history":[{"count":1,"href":"https:\/\/dentalpharmacy.kz\/en\/wp-json\/wp\/v2\/pages\/1373\/revisions"}],"predecessor-version":[{"id":2031,"href":"https:\/\/dentalpharmacy.kz\/en\/wp-json\/wp\/v2\/pages\/1373\/revisions\/2031"}],"wp:attachment":[{"href":"https:\/\/dentalpharmacy.kz\/en\/wp-json\/wp\/v2\/media?parent=1373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}